The company has a full-time after-sales service department responsible for the after-sales service of the products, and has set up a 400-number after-sales service phone number to accept customer information feedback and repair requests 24 hours a day.
We have formulated an after-sales service management system and clarified after-sales service commitments, and have made clear provisions for the service scope, time, content, and requirements.
We have put some spare parts of vulnerable parts in key areas to ensure the timeliness of the service. We provide spare parts, maintenance and consulting services to customers within the limited service time.
We have established cooperative and interactive relationships with 408 service stations across the country to ensure convenient and timely services.
The company regularly or irregularly visits customers and provides care and warm reminders.